Randomly it's not receiving any emails. This is the message I get when trying to log into my ntlworld email account it’s been like that for nearly 4 weeks I can’t change anything in the email settings. Forgot email address?If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. Click the “Accounts and Import” or “Accounts” tab. com email address. To access your. Sign into your Gmail account. com e mail address. Thanks. Now I'm not receiving emails. To start the Add your email accounts wizard, press Ctrl-Shift-T. Verify the e-mail address in your account properties. - sent to my important secondary email account: Hi, Further to my email to you over the weekend, I wanted to provide you with a fuller update and clarity on your Virgin Media email service. com, I'm signed in ok and according to my profile my email address is. basically when i log into my normal virgin account, i get the 'Your mailbox is unavailable' message. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. 08-08-2023 16:43 - edited 08-08-2023 17:10. 993. How to manage my email account | Virgin Media Help Take us with you in four easy steps. You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. Phone: iPhone 13 / iOS 15. I have Gmail too but I don't use it much. Forgotten your login details? Keep me signed in. I have an old ntlworld. com, @ntlworld. Virgin Media. BT. Choose Accounts and then select Other User Accounts towards the left. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. It's been over 24 hours now, but when I check. ntlworld. Outlook keeps asking me to log onto "pop. However I can't get my ntlworld email to work on new phone. QuickStart, set up and connections. All e-mail accounts send and receive e-mails properly. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. BT ID or Email address. ’. three days ago my Ntlworld. Is there a way of getting a notification sound when an e mail arrives in the inbox. I went ahead and checked both email addresses, and I can see that there's a Jotform associated with the email address home. Thanks. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. I'm here to help. I am receiving Ntlworld email (IMAP) on my desktop in Thunderbird but not in either of my two android devices (O2, Gmail app, IMAP) since August 4th 2023. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). Enter the 6-digit Apple Verification code sent to your Apple device. com email altogether (its getting a lot of spam an I dont use it for anything. That takes you to a new page where you get the option to delete that email account. com -u username:password. I would just make one other comment in addition to the password reset advice @Graham_A has offered. All Rights ReservedReset your password. I received an email in my account yetserday telling me I had been hacked then lots of password resets. gov. com failed. Step 1: Click on the File tab in the upper-left corner of the Outlook window. blueyonder. Password Show. I contacted Virgin who changed my password and got me back into my account. Get the latest on customer exclusives and sort out admin with ease. So I can have a look into this for you, I will be private messaging you. ntlworld. Sign in. . You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. This will be the address that VM will send the Verification code to reset your Ntlworld account. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. There is an ongoing problem with Virgin e-mail accounts. I've tried auto and manual set-up but get the message as follows. com email. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. Maxatoria Posts: 17,980. com. Step-3: Select the file format option in which you want to save the emails. com email address that has been hacked and need to close it down. QuickStart, set up and connections. So to be clear, you are a current VM broadband customer, you also have a valid my. CoenobySo, the issues are. I get asked for my Virgin account number, area. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. I spent the morning trying to set up an older relative's new iPad. com email address. VM have recently changed the way you access VM Mail via third party apps such as Thunderbird. By going to the link that Petey286 provided you should be able to log into the email account. As many others have probably posted about, old ntlworld accounts are being deleted left right and centre. Outlook keeps asking me to log onto "pop. I see others have experienced the same issue and you have been able to address the problem via PM. Why can’t I log into my Ntlworld email?She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *@ntlworld. I've sent you over a private message so I can do my best to help - although, I will need to speak with the named account holder of which the email address was attached to in order to assist. in Email 23 hours ago; NTLWORLD email Account hacked and I am locked out in Email yesterday; Just updated my VM email log in details & now logging in via secondary email. “No password provided for Ntlworld” go to nail settings and enter a PW. My ntlworld. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. Next to where you can see your email address, select Edit. com If you are still a customer then call Tech Support and they will help you get access to your email account. Sorry to see you are unable to log into VM app. My old ntlworld. I received the verification email on my new address and clicked on it. My virginmedia email transfered no problem. com. co. 30 am yesterday, when logging in its now asking for my password, once I've entered it, the message disappears but then doesn't actually log me in, it comes back asking me for my password again. When I go to my virgin media page to log in, it says incorrect email or password, and when I click reset password it doesn't recognise my email. That will still take you to. This worked and gave me a new auto generated password which works fine with my gmail email app. I find it absolutely disgusting that virgin media, takeover, NTL world, and then when you close your account with Virgin they literally don’t allow you after so many days to access and log into your email account online with your password. That is in the format video-post-mossy-sharp Hey tom-k, Welcome back to the community and thanks for taking the time to post here on the forums. Enter your ntlworld email address in the box provided ( firstname. BT ID or Email address. But my email address used to end in ntlworld. If prompted, enter your password for the account and select Done. Change the password to something you have never used before and leave it 20 minutes before trying to log into the email account to give time for the update to propagate round all the VM email servers. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. QuickStart, set up and connections. In the next step, select the “Import emails from my other account (POP3)” option and click “Next”. @slicendice73 The email account is in a 'limbo' state which suggests that it has been partially deleted. In the top right, click the gear icon, and select “Settings” from the dropdown menu. The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you. Virgin Media; My Virgin Media; Shop;. Using “other” in the mail wizard, After adding your name, email, password and description, it pops up saying No password provided for “ntlworld” (taken from description. the ntlworld email doesn’t now appear as an option anywhere. Devin. Joining in Options. com. Stupidly, our old Ntlworld account which is somewhat inactive. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. 6 - 6. 2 weeks ago. I am unable to sign into Virgin Media using my ntlworld details. @blueyonder. I have attempted to speak to an agent via chat and gotten no response. 0 Kudos Reply. . Thank you for reaching out. A few weeks ago, I could only access my emails by going through 'onedrive' and then clicking on 'outlook'. Step-2: Enter the Ntlworld Mail login details. Stupidly, our old Ntlworld account which is somewhat inactive had. 15 GB of storage, less spam, and mobile access. Common problems are entering your full email address as the username or using the webmail username instead of the email login name. If the situation is as set out in option 2) then deleting the Ntlworld account will solve the problem. My account had been suspended due to suspicious activity (I had a number of phishing emails come through which I forwarded to "phishing. If you want to know more, the updated sections are 6. That’s why, if you use an email address that ends in @virginmedia. Solved: I have a few . If you find yourself unable to log into your email account, please perform a full virus scan on all. Sorry for the inconvenience this may cause you. In fact the m. Sign into the account here:. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Networking and WiFi. com (NTL World: Virgin Media Mail) account, so you can connect to your emails from your desktop email program or your mobile mail app. I keep - 5370597. com servers. My Virgin Media, making managing your account easier with all your information in one place. VM say they have made that change to improve the security of VM email accounts. Help please 🙃" I log into the rental property Virgin account using the @ntlworld. Go to solution. com mailbox is if you were able to log into the ntlworld mailbox and establish a forwarding to the Outlook. @iqbalq wrote: Hi all. Either way, you can rest assured that the threats from those scammers are all complete lies just to scare you into paying up. I can’t log into Virgin Media, because it doesn’t recognise the email address. If they are still there how do I see them and change password from the master account login? Update Settings> Account Details and then click on the link that says 'Manage other My VirginMedia Accounts'. 2. My account had been suspended due to suspicious activity (I had a number of phishing emails come through which I forwarded to "phishing. In the next step, select the "Import emails from my other account (POP3)" option and click "Next". It is important that you: Do a full virus scan on your device with up-to-date anti-virus software;Deleted ntlworld email account still live in Email 2 weeks ago; ntlworld. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Browse Virgin Media Virgin Media Community. hi Megan i have taken screenshots i'm trying to login with the primary email, i'm not sure if i'm using the right password because even though this email address works in my client its stored in the clients password manager. Incoming Server: pop. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of the page and select Virgin Media Mail. not my email account password. This suggests to me that the recognition of the email address is the issue. . QuickStart, set up and connections. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone. Logged on to Virgin Media and couldn't change my password as my email address was "not. Password: Password. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. Change your browser. @ntlworld. The account works fine on the email app on my phone and I can still send and received emails, but unable to log in via the website. uk. Couldn't verify account. ipad (iPadOS 16. I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact the account kept working for about 10 months until the end. I will try again! Is there anyone who can help. Help > Create new Email address >. This can and does affect all the domains listed above. @virgin. Choose Saving option like Email Application/File Format. . Step 4: On the next screen, select IMAP. So I've fallen foul of the recent security changes and accessing my old NTLWorld email. It is an ntlworld account which I have had for years and am missing out on my emails. SpeedI'm getting worried and daren't log out of Windows. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. Thank you, Access your Ntlworld. Email address: emailaddress@ntlworld. I can't seem to log in though. However, that just goes to the general email Help screen which has no information about App Specific Paswords!!! VM please sort that out!!I have an ntlworld. While the majority of customers have been virgin. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. Hi Community, I had to leave Virgin Media in 2020 as we moved home and they didn't provide services in our new area. Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. Tech Support is open 24/7 on the numbers below. Dad has no idea what his password is! On the View tab, select View settings. " The fact th. I received an email from Microsoft saying they don't have permission to get my NTL Email. bloggs3 Password: whatever you use to access your email addressPromise. com email address using that email address any more, even though it has it's own separate account number. When I sign into My Virgin Media, this is not connected to my email address (as. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. I would greatly appreciate any help you can provide in urgently removing our old email accounts. com email account in the "Password" field. We have tried changing our password in My Virgin Media but this has not resolved the issue. * Call costs may vary. You can simply delete those emails and move on with no worries. Trying to download messages into Outlook has not worked since around the 17th of July. On the right side select other users. that is skyHi. We think there may be a problem with the email address you’re using. The first thing to do is change the password for the Ntlworld email address concerned. on 28-04-2023 19:30. 0 Kudos. Follow the on screen command. com. 3) Ideally I would delete the ntlworld. QuickStart, set up and connections. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. @claresteve2. com but we could still receive email. Options. Alternatively you can sign in to Virgin Media Web Mail by going to mail. com email address. And I don’t get access to my emails anymore and most of them are. Just updated my VM email log in details & now logging in via secondary email. Solved: I am suffering from a what seems to be a common problem. 0 Kudos Reply. ntlworld. uk and @virgin. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. From any computer, anywhere in the world. That will take you through the steps to chnage your sign in / username to a non VM email account. Log in to your Virgin Media Business Mobile Account. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. Then I noticed the hacker was still there, all my emails were being forwarded to them. Visit our email sign in page here and type in your email address. Hi, just setting up new phone and can't remember my ntlworld email password. We would like to show you a description here but the site won’t allow us. I had a message from virgin media saying that it was locked - 5274636. Kind regards, Chris. Select the one you need to delete and click on “View/change” on the right hand side. net or virginmedia email accounts. . Thank you. We would like to show you a description here but the site won’t allow us. that is sky I posted this question as evertime I try and search for a solution it says contact your internet provider. emails no longer being received. Go to Family & other users. That is all there is to it. However your VM email address itself will not be changed. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Follow the step-by-step guide to take backup of Ntlworld webmail account. com automatically for you. Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. com website but now this is no longer possible (for the past week or so). Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Those are classic signs that the email account is in the process of being deleted. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. sign in using your ntlworld. Click on the Login Button. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. Options. Working hard to help connect the nation, shop our offers and order online. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. com) email servers you should update the server settings to use the virginmedia. com emails. Since 16th June email dried up, nothing since. " Select "See all settings," "Accounts and Import" and then "Add a mail account. Select the necessary file saving option from the list that appears. I logged onto Microsoft on Saturday and made a Microsoft email account because for some reason it won't accept my Gmail. but I was a customer of ntlworld and then virgin media for years and years and I’m not now. SpeedVirgin Media offers vital connectivity and entertainment to support the nation during lockdown. It's absolutely free. com. Hello guys, I became a VirginMedia cust again a couple of weeks back, I set up my email address and I was pretty sure I used a password that I would remember. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. If it’s a secondary email address on your account, simply go into Manage Accounts in My Virgin Media, and delete it from there. Forum Member. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page;. I gave up after a call back from the v. If you're trying to add your Outlook. Then click on the " Account settings " tab and then the " Account details " tab. My ntlworld address and mail box still working fine. Login into your Virgin Mobile account and unleash your mobile’s full potential. Browse Virgin Media Virgin Media Community. co. Forum Member. I believe that she needs a new/valid password linked to her ntlworld email address so. com, SSL ticked and login. virginmedia. com and password? So basically ALL three emails passwords can be used to log into my Virgin Mail 'control page', where i added to two extra email accounts and the 2 work, one does not?. Virgin Media. com email account and it has been hacked. BT. net, or @blueyonder. by VirginMedia 18-01-2021 in Digital life. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. I can neither send or receive emails. Enter the password for your Apple account and then select the arrow. I currently use Gmail to access them but I. ntlworld messages are. I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin. The account holder needs to contact Virgin Media to request that your email account's password be reset. Initially, the device stopped sending email over smtp. Dad has no idea what his password is!On the View tab, select View settings. com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. richard. As of Thursday I haven't been able to access my NTL email through Outlook. Sign In to My Virgin Media, a. The email address has been linked to a long-standing and active Virgin account so should not have been orphaned. Sign into the account here:. Verify the e-mail address in your account properties. This was created decades ago before Virgin existed. Also, just to note. During all that time he read/wrote emails on his mobile telephon. I do however still have my ntlworld email account. Thanks. Try. The Virgin Media help instructions said I had to create another email account on a non virgin platform so I did, on Gmail. You need to provide an email to help you manage your account online. Username: emailaddress@ntlworld. VM say they have made that change to improve the security of VM email accounts. Options. I can’t sign in to change my password my primary email account is a gmail account can you advise please - 5233372. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. In May 2022 they stopped issuing email addresses to new broadband customers and also stopped existing customers creating new secondary addresses. it requires I login with the main ntlworld address i used to setup the other emails many years ago. Please look out for the PM. That will list all the secondary email accounts set up on your broadband account. They will need to contact the account holder in order to do so. net. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. When I put in my password it tells me either the email address or password are wrong. on 23-05-2023 11:30. I changed my password again, removed the mail forwarding, blocked the email address that everything was being forwarded to. com, @blueyonder. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. iPhone Mail App no longer shows which email address an email is sent to on some emails. Customers are increasingly coming on the Forum's after having email accounts locked/deleted. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Joining in. Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago; Top. net. My Virgin Media makes managing your account easier with all your information in one place. Speed"I have two Virgin Media accounts for two separate properties - one for my own home, and the other for a rental property" "My new home has its Virgin account under a rarely used @gmail. in Email an hour ago; Need to choose 3rd party email address to login in Email 8 hours ago; ntlworld. on 07-09-2023 16:04. It's my main communication stream. I can see Ceonoby has already been helping you with this, but you're still trying to figure out what is. Thanks for that. BT ID or Email address. UK time (just over 9 hours) with login failures and failures to find the servers. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. I can log into webmail and can send and receive but can't connect from Outlook, iphone mail or any other remote devices. That email account doesn't seem to exist anymore. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. My partner uses an ntlworld email address which has worked correctly for years on her iphone. The Google alert would be just to warn you that your password (s) may not be safe, you can change them to help keep your account secure. com" asking for username and password. So i need someone to migrate just the email account to my new account. - opens in new window or tab. When I originally set up with Virgin, the account was in my name. Following all the advice removing the account it won’t let you re add it back in. So I followed the instructions after logging into my virgin media account -> Account Settings -> Virgin Media Mail Settings -> Generate New App Password. Tuning in Options. Incoming server is on port 993 with SSL level security and outgoing is port 465, smtp. com account. In response to Kain_W. Password Show. co. I have only recently upgraded to Outlook 365, previously using a standalone Outlook version with POP 3 incoming/smtp mail using the ntlworld severs. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for. com. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. I have the same problem with a blueyonder email address that has been changed today to a gmail acct, as per instructions from Virgin Media. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. So i need someone to migrate just the email account to my new account. com email address in the window that opens, and click on the "Next" button. My main reason was that it was getting loads of spam and I wanted to start with a clean [email protected] secondary address I set up years ago but never used. My old ntlworld account has been hacked. imap.